FAQs


I'm an existing Wearside Pneumatics customer. Are my account facilities available for online orders?

Yes! If you hold an existing Trade Account with Wearside Pneumatics, we can extend this facility to include orders placed on this site. To link your existing Trade Account to our online store, either call us on 0191 487 9242 or email sales@wearsidepneumatics.co.uk and we will do the rest. 

I'm a new customer. Do I need to open an account in order to buy items from this site?

Not at all. You can shop as a "guest" and pay using a debit card, credit card or PayPal. You will still benefit from our fantastic range of products and superb service.

I've shopped online as a Guest. Can I open an account?

If you would like to open a Trade Account with us, please contact us by email to request an application form. We will then set the account up in accordance with our standard Terms of Business and provide you with all the information you need to operate your account.

I have a question or query about my order. What can I do?

You can use our online form to Contact Us, send us an email or give us a call on 0191 487 9242.

We'll always be happy to help! 

What is your returns policy?

We regret that, for logistical reasons, we can only accept returned items where the value of goods being returned is at least £100.00. Any returns accepted by Wearside Pneumatics may be subject to handling and / or carriage charges.

Exclusions apply; for example, an item that has been specifically configured for a customer cannot be returned under any circumstances.

If you ever feel the need to return items to us, we ask that you contact us in the first instance, either via email or by calling 0191 487 9242 so that we can help you.
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